Location: Sycamore, IL

Position Overview:
MyInsuranceGuy is seeking a full-time, outgoing, career-oriented professional to join our team. In this role, you'll be the first point of contact for our clients, providing exceptional service in a moderately paced work environment. You'll gain hands-on experience in problem solving, customer relationship management, and sales support—all while receiving clear direction.

Responsibilities:

Customer Engagement:

• Respond promptly to customer inquiries via phone and email.
• Establish and maintain strong customer relationships, following up as needed.
• Generate outbound service related communication via phone, email, and mail.

Marketing Support:

• Help manage leads, schedule appointments, and identify customer needs.
• Market appropriate insurance products and services, including quoting insurance products.
• Assist in the sales process by providing product information and recommendations.

Service Excellence:

• Provide prompt, accurate, and friendly customer service, addressing inquiries related to policy availability, eligibility, coverages, changes, transfers, claim submissions, and billing clarifications.
• Maintain accurate records of customer interactions and transactions through data entry.

Requirements:

• Excellent interpersonal and communication skills (written, verbal, and listening).
• Prior service experience is preferred.
• Strong customer focus and a passion for helping people manage risk and recover from the unexpected.
• Ability to analyze customer needs and provide effective solutions promptly.
• Proficiency in office software and data entry systems.
• Must hold a valid Property & Casualty license and commit to staying current on product updates, technical developments, and continuing education.

What We Offer:

• Hourly compensation with competitive starting pay.
• Competitive benefits
• Remote work
• Paid time off
• A supportive environment with clear direction.
• A work environment that fosters creativity and innovation in problem solving.

Join our team at MyInsuranceGuy and contribute to delivering outstanding customer service while advancing your career in the insurance industry. Apply today to become a valued member of our small business!

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Work Location: Remote